Frequently asked questions
How does pricing work?
The total has two parts, both shown before you pay: storage, set by each shop per bag for every started 24-hour period, and the SHEILI service & handling fee, charged per bag once per booking. Prices include VAT.
What is the SHEILI service fee?
A fee per bag, charged once per booking (not per day), for the booking platform, secure payment, your QR and pick-up PIN, the digital custody record, booking management and customer support. It is not insurance. It is refunded together with storage when you cancel within the free cancellation period.
Do I need an account?
No. You book with your name and email. We email you a secure link to your booking.
How do I pick up my bags?
Show the QR code from your booking and give the 6-digit pick-up PIN we emailed you at drop-off. Staff check each bag tag before handing them over.
Can I cancel?
You can cancel online for a full refund before your drop-off time. After drop-off, contact support.
What can't I store?
Valuables, cash, documents, weapons, perishable, illegal or hazardous goods. Bags must be closed.
What if I'm late?
Your bags stay in custody. Contact the shop or support if you will be late; you can extend your booking online and pay only the extra storage days.
Is my luggage insured?
Insurance details will be published here only once a policy is in place. Until then, no insurance coverage is offered.